Utage Sushi

Reviews about Utage Sushi

• 1 / 5

  By Hazem Alsaadi
  The experienced is horrible at best. It's 15 degrees outside. The place is super hot and VEEERY humid. It's an uncomfortable feeling throughout the time we were here. The humidity made our skin sticky and greesy. The tables look clean but we're sticky to touch. The store stank. It smelled like propane gas mixed with fishy smell. It was so unbearable that I could not get used to. Apparently the fan isn't functioning. The single chairs are mostly ripped apart. The place has potentials but needs to have a properly functioning A/C and vent that circulates the air and purifies it. We ultimately moved to the other end of the store and the table was still sticky, the smell still present, but slightly some more mobile air -although still hot.
  
  The old lady.....certainly not professional in any way, shape, or form. If you complain, she will scold you and speak to you aggressively and make you feel like a fool. Super rude. Yells at you. Disgusting manners.
  
  The sushi.....it was ok. Not that bad. But certainly waaaaaay over priced. It's got little inner fillers (1-2 items), and not crafted well so I'm not sure why it cost so much. The sauce is good but too much of it used. The rolls are small too.
  
  Sashimi....salmon = excellents, the rest was moderate. Crab = very bad
  
  Recommendations:
  
  1. Turn on the AC. Your place is humid and the spicy food makes it feel even hotter. I suggest a temp of 67
  2. Ventilate the store VERRRY well
  3. Invest in a super heavy duty kitchen fan that will suck smell out
  4. Make sure your tables aren't sticky. Use a proper wood cleanser instead of windex or multipurpose. Use a new table cloth.
  5. Ban the old lady from communicating with customer.
  
  May 24, 2017
• 4 / 5

  By Steven Kunka
  Long time and frequent customer of this establishment.
  The food is very good for what you pay for. I have only been here for AYCE at lunch and the prices a couple years ago was fantastic ($11.99). Since then, the prices have rolled up a bit and things disappeared from the menu but they now have more deep fried rolls, which are great. (Order the Osaka Fries, you won't regret it)
  
  Service in the past was absolutely horrendous. A large party used to pre order every single week upon opening and you'd sit there waiting for an hour even though you were in first. The waitresses sucked as well. You'd be the only one in the establishment, with an empty cup of water and the waitress would be playing Candy Crush or something. They went through waitresses like toilet paper. Lately though, there is a waiter that is usually there and he is phenomenal. Always running around to take care of you.
  
  Prices went up and some menu items went away (RIP Cold Soba...) but it is very tasty (especially when comparing it to that garbage Magic Sushi across the street) and the current waiter/co-owner is a beast. Try the AYCE once at least.
  May 05, 2017
• 5 / 5

  By Cole Rak-Banville
  Excellent sushi! Best price, best service and best if all taste. Love coming here for sushi nights.
  March 25, 2017
• 3 / 5

  By Danielle G
  The service was friendly and quick however the quality of the sushi was fair at best. The rolls (futomaki, shiitake avocado) lacked flavour compared to other similarly priced sushi restaurants. The sashimi however was inconsistent. The tuna and salmon were ok however the rest of the deluxe sashimi plate was mediocre. Waterlogged, fishy tasting and/or chewy pieces. The gysoya was flavourful but was very oily. 2 stars for food +1 for good service.
  January 24, 2017
• 1 / 5

  By Kevin Zadworny
  All of the people writing the poor reviews, describe my experience exactly. I used to come here a year ago and the food and service was pretty good. I went there last week and had one of the worst dining experiences ever. The waitress was rude, in a frantic state and not helpful whatsoever. Every time I tried to ask our waitress something, she ignored me. I tried to bring up a concern about the quality of food I was being served which wasn't even edible, and was confronted with cold statements that had nothing to do with what I said. I have been trying out many different sushi places around the city and they have all been awesome! I would go anywhere but here because I also felt very uncomfortable and management had zero interest in addressing our concerns. I had a sour taste in my mouth and an upset stomach after leaving extremely disappointed. I've never given a bad review to anyone before but I'm spending some extra time on this right now because I seriously feel that you shouldn't waste your time and money on this place.
  August 31, 2016